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Orange Carpet Cleaning Questions and Answers:

Is there truly a difference in what type of carpet you clean?
There is definitely a difference in what type of carpet is being cleaned and what level can be extracted. For example; Berber carpets tend to clean very well but normally have reappearing stains in the next few days after they are cleaned. Also, the frieze type of carpet can hold moisture so it must be cleaned a lower psi and done over more frequently or have an air mover readily available to dry after it has been completely cleaned. So there are differences and those should be addresses at the initial phone conversation with customer or when an estimate is being done.

What is the normal dry time after the carpets are cleaned?
Typically, if there is ventilation in the room or it is a warm day, 
anywhere from 3-6 hrs depending on what type of carpet and conditions. There are some systems that don't use steam cleaning and never get the carpets wet.

Can all Stains be removed?
That is the million dollar question and the difference between a happy customer and a dissatisfied one. Of course there are permanent stains that can never be removed and should be addressed by your carpet cleaning professional once he looks at it. Pet urine stains, any type of artificially colored stains and many others are nearly impossible to remove but can be lightened. Stain kits are available to remove these stains but once again there are factors involved as far as longevity of the stain, volume and carpet color as well.

Is it better to have your carpet steam cleaned or chemically dry cleaned?
That is an opinion type question and I have found that steam cleaning is both a surface cleaner and a deep penetrating cleaner. It can remove surface stains and also deep clean down into the carpet pad where bacteria and other stains can linger. Definitely ask both carpet cleaning professionals for the advantages and disadvantages of both.

Is it better to get an estimate over the phone or in person?
Always get someone to look at your carpets in person. There are too many factors involved in cleaning that cannot be answered over the phone and has to be looked at in person. If someone claims to give you an estimate over the phone be prepared to be up charged on arrival or handled in a get in get out type of cleaning. Callers usually want estimates over the phone so they can get other quotes faster but be aware that low cost usually means poor service. Typically, a good carpet cleaner needs $100.00 an hr to even survive as a carpet cleaner.

How much better can a professional clean my carpets than doing it myself?
Ahhh.... yes, the do it yourselfer. Equipment and what type of chemical being used is a huge factor when cleaning carpets. there is nothing on the consumer level that can give you the type of cleaning power you need. Then there is the experience factor that only someone in the business can provide to give you the quality of cleaning you need.

What is the best way to prepare my carpet for a professional cleaning?
The best thing to do to prepare your carpet is too have as much furniture removed off the carpet as possible and having it vacuumed is #1 to have a clean carpet. Most carpet cleaners do that as part of their service but always ask before hand.

Are carpet cleaning chemicals harmful to my children or pets?
There are hazardous levels too all cleaning chemicals used from good to worse but there are also all natural chemicals that are being used. Ask your carpet cleaning professional on what type of chemicals they use.

What should I look out for when being charged for carpet cleaning?
Some companies charge by square footage and others by the rooms they are cleaning. I would always ask about referrals and if they have a list of what they do to prepare your carpets for cleaning and what type of system do they use. Pricing usually is very close and competitive but the level of service and customer satisfaction should always overshadow a few dollars.

What should I watch out for when looking for a carpet cleaning service on the Internet?
You should see if they have people who you can call that you have serviced prior and if they are licensed and insured. How many years in the business and is it owner operated or not. Usually, if its owner operated there is a level of pride they goes along with owning your own business and running it as well.

Is a truck Mount or portal unit best for cleaning carpets?
Many of the newer self-contained units work great compared with the truck mount units. As long as they can produce up to 400psi and have in line heaters they should be fine. The major difference that I have seen is the setup on the portables are longer but the results usually are the same. Also someone with a portable could be a little less since there overhead and repair costs are less as well.

How many times can you bonnet clean before you need to extract? How do I explain the difference in maintenance and restoration cleaning, and the cost as well?
First, maintenance versus restorative cleaning: That should be decided on the initial building survey and contract proposal, based on many things including: outside soiling, paving, entry, matting conditions, building design and intended use; people using the building: how many, how frequently; daily maintenance and cleaning, and servicing and maintenance of building systems; soil generated within; management priorities. I teach a 3-day commercial carpet maintenance class in which we cover all this in detail. Then we demonstrate 4 of the 5 methods in S001 with testing so you can see for yourself. Generally, you should perform 2-3 maintenance cleanings between each restorative cleaning. Tell the building manager: Pay me now or pay the new carpet retailer, installer when the carpet wears out; pay for loss of productivity and income from employees and customers who see that the manager doesn’t care about the building; pay in absenteeism and sickness caused by carpet’s contribution to IEP. Bottom line, come in selling your professionalism, keep it going throughout the job, and remind him every chance you get. No one’s going to bow down and worship unless you keep remind them that you know more about their cleaning and health issues than they do. Hang tough!

A commercial carpet client of mine says we can’t use bonnet cleaning on their carpet because Shaw will void the warranty. Why are several mills against bonnet cleaning?
This whole controversy on bonnet cleaning is a bit absurd in my judgement. It’s a valid interim maintenance system, probably one of the ones most frequently used on commercial carpet. The problem has been with professionals who declare bonnet cleaning to be the “end-all” system for restorative cleaning in every situation. It isn’t. Same’s true with “steam” cleaners who declare that bonnet cleaning destroys carpet. It doesn’t. For sure it also doesn’t extract much soil in comparative, side-by-side testing on significantly soiled carpet either. Shaw’s original beef with bonnet cleaning was that, when used on residential cut-pile styles, the rotary action, combined with minimum moisture, produced yarn distortion. How that got extrapolated into a never-use-on-any-carpet philosophy is beyond me. We use it frequently on buildings under commercial contract for both janitorial and carpet cleaning. No problem. Bottom line, who knows more about carpet cleaning, manufacturers or trained, experienced, certified cleaning technicians? Moreover, who did the manufacturers association come to when they needed standards for cleaning? Our problem isn’t with any particular method or mill. It is the uneducated, uncaring cleaner out there who has no respect for the industry and customers who support him. I hear negative reports on bonnet cleaning from Shaw, and Milliken, if it competes with a Millicare Dealer in a specific contract. Little in writing; much is rhetoric on the part of competing cleaning contractors or carpet sales representatives. Shaw tested all methods extensively on both residential and commercial carpet. I don’t consult for them, but from my conversations with their very knowledgeable technical director, my impression was that their primary objection related to bonnet cleaning on residential cut-pile styles. Institutional purchasers of carpet couldn’t care less about maintenance - well almost. Too far down the road, too little money, alter all, aren’t all “shampooing” (i.e., cleaning) systems the same? . . Bottom line, they, like many cleaning contractors, need a little more education. Well, what would you expect an instructor to say!

Orange is the New Green

Our cleaning product is soap free, odor free, all organic and natural, colorless, non-allergenic, non-toxic and no VOCs. And we are proud to say that have been using this environmentally safe cleaning product for many years now. And I might add, with great results. So many people today suffer from intolerance to hash chemicals that we use our earth and people friendly cleaning product on every job, no matter if it is residential or commercial. We feel it is the right thing to do not only for you, our highly valued clients but for our own cleaning technicians.
Not to mention my own health. I have done my research and I believe Procyon to be the safest cleaning product available. Procyon has achieved much recognition by out side environmental groups as well. I have listed them below. Just click on them for more information. Or click on www.soapfreeprocyon.com and visit their informative web site. Good health to you.

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